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Checks In The Mail Help

Click on any topic for more information, or scroll down the page until you see the information you are seeking.

General Info & How To

What do I need to order checks?
Don't I have to order from my bank?
What payment methods are accepted?
How long does it take to get my checks?
Why don't you print for foreign accounts?
What if I don't have a voided check to send?
How do I reorder checks online?
Will you process my order without a deposit slip?
What is your customization policy?
Why do Elite checks cost more than Collections checks?
Do you offer "Carbon Copy" checks?
Where can I see fonts and logos earlier?
Can I order online for just accessory items?
How many lines of information are allowed on checks?
Is it possible to print a five-digit check number?
What are the dimensions of your personal checks?
Are the colors on the web site accurate?

Postage Stamps

What is the value of the stamps offered?
How many Forever® stamps come on a sheet?
Do I get a choice of Forever® stamp designs?
Can stamps be sold at a higher price?
How much of a stamp can be torn or damaged and still considered valid?
I did not receive all my stamps and/or they were received damaged.

FraudArmor Check Protection

What is FraudArmor?
What does "fully managed" mean?
Does FraudArmor apply to both personal and business?
What is the process to submit a fraud?
How can I learn more about FraudArmor?

Service After the Sale

Help With A Placed/Received Order
Why were my checks lighter in color than I expected?
May I return checks for refund/credit?
Did the order I just placed go through?
Why did I receive only part of my order?
Will my entire order ship with the same delivery?
Why are the check numbers changed from what I sent?
Can I change/cancel my order online?

Changes

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Order Tracking

  • Did the order I just placed go through? Within 24 hours you should receive a confirmation at the e-mail address you provided. If you do not, it is possible that the e-mail address was entered incorrectly or that your order was not received. Check the status of your order via our Order Status tool.
  • I received only part of my order. When will the rest arrive? If you selected Secure TrackSM delivery, your check boxes will be shipped together, with any accessories arriving separately. NOTE: If you selected non-trackable mail for check delivery, it is not uncommon for the check boxes to become separated in the postal process by as much as ten business days.

Ordering Info

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  • I just opened a new account. What documentation do I need to order checks? Please have a temporary check (not a deposit slip) in front of you for reference while ordering. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all information you have entered, double-checking against the information on your existing checks. For your security, if the information you have provided is not accurate, the processing of your order will be delayed.
  • Don't I have to order checks from my bank? You can order checks anywhere you choose. CITM checks are convenient to order, meet all bank requirements, and are often priced significantly lower.
  • What payment options do I have? We accept payment via Credit Card, PayPal or electronic debit of your checking account.
  • How long does it take to receive my checks? Please click here for Delivery Options.
  • Why don't you print checks for foreign accounts? This is due to differences in the way bank information is printed on the checks.
  • What if I don't have a voided check to send in with my order? Go to your bank and ask them for a "specification sheet" which includes your transit routing number, account number along and the correct format for the account.
  • How do I re-order checks online? Reorders with no changes (other than check design) can be placed using our reorder page by referencing your reorder slip provided in your last order. If you wish to make changes to your personalization, you should not use the reorder page. In this case, simply use our convenient normal online ordering tools and update your information as desired.
  • If I choose Secure TrackSM delivery, will my entire order ship this way? If you choose Secure TrackSM delivery, your checks will be shipped all together via Secure TrackSM. If you selected non-trackable mail, your check boxes will ship individually and could arrive as much as ten days apart. Please note, accessory products will ship separately via U.S. Post Office.
  • Will you process my order if I don't include a deposit slip? If you select and submit the 'Quick Submit' identification information you will not need to send a deposit slip, voided check, or reorder slip.
  • The checks I received have different numbers on them than the voided check I submitted with my order. Are they okay to use? Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page if needed.
  • What should I do if I know there are changes occurring at my bank? Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.
  • What is your Customization Policy? Checks In The Mail reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

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Pricing

  • Where do I get the pricing I see in ads? Periodically you may see ads with introductory pricing for new customers. These offers are for orders placed by mail, fax or phone. Online ordering provides convenient shopping 24 hours a day and the ability to preview your order for accuracy.
  • Why are Elite checks priced higher than standard checks? Many of the checks in the Elite series use images that require licensing fees, making them costlier to produce. Also, some Elite checks have special features such as embossed stock, which is more expensive than standard stock.

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Products

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What is the value of the stamps offered?

We offer Forever® Stamps, special non-denominational stamps issued to save customers time and money, especially when First-Class Mail prices change. The Forever® Stamp always represents the one (1) ounce First-Class Mail price. Therefore, when a customer buys a Forever® Stamp it is always worth the First-Class Mail one (1) ounce price no matter how many times the price of the stamp changes in the future. Currently the price per stamp is $0.49 or $8.82 for a sheet of 18.

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How many Forever® stamps come on a sheet?

Forever® stamps are offered in a sheet of 18.

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Do I get a choice of Forever® stamp designs?

We are currently offering the Lady Liberty Forever® Stamp, the US Flag Forever® Stamp or both designs in a combo pack. The stamps you will receive will be determined by the availability of the designs from the U.S Postal Service. Other design options are not available at this time.

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Can stamps be sold at a higher price?

We offer Forever® stamps at face value and charge a nominal handling fee.

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How much of a stamp can be torn or damaged and still considered valid?

Stamps which are mutilated or defaced are not valid for U.S domestic or U.S. originated international mail. However, a minor tear at the corner of a stamp does not render a stamp invalid.

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I did not receive all my stamps and/or they were received damaged.

All stamps requested are inserted in the first pack of checks in an order. If all the stamps requested are not received, or are damaged so they are no longer usable, please contact a service representative at: 1-800-733-4443 (Monday through Friday from 7:00 a.m. to 8:00 p.m. CST, Service is closed Saturday and Sunday).

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What is FraudArmor?

FraudArmor offers its customers Fully Managed Identity Fraud Recovery services which include: Lost Document and Lost Wallet Assistance; optional Internet Monitoring Services with activation; check replacement; and may advance funds for losses from your checking account, up to $25,000 (that will later be credited back to FraudArmor by the Financial Institution), based upon a fraudulent act that involves a check or checks from an eligible check order or any other type of identity theft. FraudArmor provides a certified Resolution Specialist to guide you in the management of the identity theft recovery process and assist with replacing critical documents that are lost, stolen, or destroyed (e.g. professional licenses, passports, birth certificates). In addition, FraudArmor provides an optional proactive Internet Monitoring with activation for up to 13 personal or business credentials to detect potential fraud occurring on high-risk internet sites such as black market, secret chat rooms, and underground forum sites. FraudArmor service is available for up to one year from the date your check order is shipped or until your use of the last check in your check order, whichever comes first.

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What does "fully managed" mean?

Fully managed means that in addition to advising customers on the best procedures to help prevent fraud or to respond to a fraud event, a Resolution Specialist can also act on behalf of customers by obtaining an executed limited power of attorney form.

If you suspect you are the victim of identity fraud, you will be assigned to a professional Resolution Specialist. Your Resolution Specialist will:

  • Securely deliver, via overnight mail or electronically, the required documentation to begin the Fully Managed Recovery process.
  • Work under the authority of your Limited Power of Attorney to deal directly with the Financial Institution and/or 3 credit bureaus.
  • Perform research and fraud remediation on your behalf, as needed, until the fraud has been resolved.
  • Provide 12 months of regular follow-up and one-bureau credit monitoring once the recovery case is completed/closed.

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Does FraudArmor apply to both personal and business?

Yes, FraudArmor works for both personal and business accounts.

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What is the process to submit a fraud?

Step 1: Call 1-866-923-0452, 24 hours a day, 7 days a week to speak with a FraudArmor representative. A Resolution Specialist will be assigned to you and will be available Monday through Friday, 8:00 am to 8:00 pm Eastern Time.

Step 2: Your Resolution Specialist will provide and help you complete the paperwork needed to begin your fraud remediation.

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How can I learn more about FraudArmor?

Please go to www.Fraud-Armor.com for more information about the services and a complete list of terms and conditions.

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