Service After the Sale
Help With A Placed/Received Order
Why were my checks lighter in color than I expected?
May I return checks for refund/credit?
Did the order I just placed go through?
Why did I receive only part of my order?
Will my entire order ship with the same delivery?
Why are the check numbers changed from what I sent?
Can I change/cancel my order online?

• Did the order I just placed go through? Within 24 hours you should receive a confirmation at the e-mail address you provided. If you do not, it is possible that the e-mail address was entered incorrectly or that your order was not received. Check the status of your order via our Order Status tool.
• I received only part of my order. When will the rest arrive? If you selected Secure Track^SM delivery, your check boxes will be shipped together, with any accessories arriving separately. NOTE: If you selected non-trackable mail for check delivery, it is not uncommon for the check boxes to become separated in the postal process by as much as ten business days.

• I just opened a new account. What documentation do I need to order checks? Please have a temporary check (not a deposit slip) in front of you for reference while ordering. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all information you have entered, double-checking against the information on your existing checks. For your security, if the information you have provided is not accurate, the processing of your order will be delayed.
• Don't I have to order checks from my bank? You can order checks anywhere you choose. CITM checks are convenient to order, meet all bank requirements, and are often priced significantly lower.
• What payment options do I have? We accept Visa, MasterCard, AMEX and Discover. You also have the option of electronically debiting payment to your checking account.
• How long does it take to receive my checks? Please click here for Delivery Options.
• Why don't you print checks for foreign accounts? This is due to differences in the way bank information is printed on the checks.
• What if I don't have a voided check to send in with my order? Go to your bank and ask them for a "specification sheet" which includes your transit routing number, account number along and the correct format for the account.
• How do I re-order checks on line? Reorders with no changes (other than check design) can be placed using Express Reorder by referencing your reorder slip provided in your last order. If you wish to make changes to your personalization, you should not use Express Reorder. In this case, simply use our convenient normal online ordering tools and update your information as desired.
• If I choose Secure Track^SM delivery, will my entire order ship this way? If you choose Secure Track^SM delivery, your checks will be shipped all together via Secure Track^SM. If you selected non-trackable mail, your check boxes will ship individually and could arrive as much as ten days apart. Please note, accessory products will ship separately via U.S. Post Office.
• Will you process my order if I don't include a deposit slip? If you select and submit the 'Quick Submit' identification information you will not need to send a deposit slip, voided check, or reorder slip.
• The checks I received have different numbers on them than the voided check I submitted with my order. Are they okay to use? Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page if needed.
• What should I do if I know there are changes occurring at my bank? Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.
• What is your Customization Policy? Checks In The Mail reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

• Where do I get the pricing I see in ads? Periodically you may see ads with introductory pricing for new customers. These offers are for orders placed by mail, fax or phone. Online ordering provides convenient shopping 24 hours a day and the ability to preview your order for accuracy.
• Why are Elite checks priced higher than standard checks? Many of the checks in the Elite series use images that require licensing fees, making them costlier to produce. Also, some Elite checks have special features such as embossed stock, which is more expensive than standard stock.

• Where can I see fonts and logos earlier? Click here to see available Fonts and Logos.
• Can I order online for just accessory items? Yes, we offer the convenience of ordering Address Labels, Checkbook Covers, Organizers, Personalized Stamps, and many other items online.
• How many lines of information are allowed on checks? We are able to print five lines, 35 characters each, in the upper left corner.
• Is it possible to print a five-digit check number on my checks? At this time we are not able to print a five-digit check number.
• What are the dimensions of your personal checks? The size of our personal checks are 6" x 2¾".
• Are the colors on the web site accurate? Product images on this site are representational only. We make every effort to represent the images as accurately as possible. However, the actual color of the product you receive may differ slightly from the color perceived on your computer.