Checks In The Mail Help

Changes

Can I change or cancel my order online?
Our computer systems automatically route many orders to be produced immediately. Due to the efficiency of our systems, you are not able to make changes or cancel your order after it has been submitted.
May I return an unopened box of checks for a refund or credit?
Because your checks are personalized, we cannot return them to stock. If we made an error on your checks, please email customer service department via our Contact Us page and we will gladly replace your order.

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Order Tracking

Did the order I just placed go through?
Within 24 hours you should receive a confirmation at the e-mail address you provided. If you do not, it is possible that the e-mail address was entered incorrectly or that your order was not received. Check the status of your order via our Order Status tool.
I received only part of my order. When will the rest arrive?
If you selected Secure TrackSM delivery, your check boxes will be shipped together, with any accessories arriving separately. NOTE: If you selected non-trackable mail for check delivery, it is not uncommon for the check boxes to become separated in the postal process by as much as ten business days.

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Ordering Info

I just opened a new account. What documentation do I need to order checks?
Please have a temporary check (not a deposit slip) in front of you for reference while ordering. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all information you have entered, double-checking against the information on your existing checks. For your security, if the information you have provided is not accurate, the processing of your order will be delayed.
Don't I have to order checks from my bank?
You can order checks anywhere you choose. CITM checks are convenient to order, meet all bank requirements, and are often priced significantly lower.
What payment options do I have?
We accept payment via Credit Card, PayPal or electronic debit of your checking account.
How long does it take to receive my checks?
Please click here for Delivery Options.
Why don't you print checks for foreign accounts?
This is due to differences in the way bank information is printed on the checks.
What if I don't have a voided check to send in with my order?
Go to your bank and ask them for a "specification sheet" which includes your transit routing number, account number along and the correct format for the account.
How do I re-order checks online?
Reorders with no changes (other than check design) can be placed using our reorder page by referencing your reorder slip provided in your last order. If you wish to make changes to your personalization, you should not use the reorder page. In this case, simply use our convenient normal online ordering tools and update your information as desired.
If I choose Secure TrackSM delivery, will my entire order ship this way?
If you choose Secure TrackSM delivery, your checks will be shipped all together via Secure TrackSM. If you selected non-trackable mail, your check boxes will ship individually and could arrive as much as ten days apart. Please note, accessory products will ship separately via U.S. Post Office.
Will you process my order if I don't include a deposit slip?
If you select and submit the 'Quick Submit' identification information you will not need to send a deposit slip, voided check, or reorder slip.
The checks I received have different numbers on them than the voided check I submitted with my order. Are they okay to use?
Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page if needed.
What should I do if I know there are changes occurring at my bank?
Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.
What is your Customization Policy?
Checks In The Mail reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

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Pricing

Where do I get the pricing I see in ads?
Periodically you may see ads with introductory pricing for new customers. These offers are for orders placed by mail, fax or phone. Online ordering provides convenient shopping 24 hours a day and the ability to preview your order for accuracy.
Why are Elite checks priced higher than standard checks?
Many of the checks in the Elite series use images that require licensing fees, making them costlier to produce. Also, some Elite checks have special features such as embossed stock, which is more expensive than standard stock.

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Products

Where can I see fonts and logos earlier?
Click here to see available Fonts and Logos.
Can I order online for just accessory items?
Yes, we offer the convenience of ordering Address Labels, Checkbook Covers, Organizers, Personalized Stamps, and many other items online.
How many lines of information are allowed on checks?
We are able to print five lines, 35 characters each, in the upper left corner.
Do you offer "Carbon Copy" checks?
Our duplicate checks have a carbonless copy underneath the original check. When you write a check and tear it out, the copy remains in the pad of checks. These copies can be kept for your records.
Is it possible to print a five-digit check number on my checks?
At this time we are not able to print a five-digit check number.
What are the dimensions of your personal checks?
The size of our personal checks are 6" x 2¾".
Are the colors on the web site accurate?
Product images on this site are representational only. We make every effort to represent the images as accurately as possible. However, the actual color of the product you receive may differ slightly from the color perceived on your computer.

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Postage Stamps

What is the value of the stamps offered?
We offer FOREVER® STAMPS which are the only stamps you can buy right now and use forever, regardless of future price increases. FOREVER® STAMPS always represent the current one (1) once First-Class Mail® price. Currently the price per stamp is $0.47 or $8.46 for a booklet of 18 stamps.
How many Forever® stamps come on a sheet?
Our booklets currently have 18 stamps. You may order up to 4 booklets per check order.
Do I get a choice of Forever® stamp designs?
The stamps you receive are determined by the availability of the designs from the U.S Postal Service. Other design options are not available at this time. We currently offer the Star Spangled Banner FOREVER® STAMP. Photographer Gary Clark took the picture of the flag against a backdrop of fireworks during an annual celebration of Defenders' Day. Defenders' Day, according to the National Park Service, is "Baltimore's oldest holiday commemorating the bombardment of Fort McHenry and the writing of 'The Star-Spangled Banner.'" Clark said it was a challenge to get the fireworks and the flag in the same shot and that "the wind picked up quite a bit that night." Art director Phil Jordan designed the stamp.
Can stamps be sold at a higher price?
We offer FOREVER® STAMPS at their face value, which is currently $0.47 per stamp, and charge a nominal servicing fee for inserting them into your check package.
How much of a stamp can be torn or damaged and still considered valid?
Postage stamps that are mutilated or defaced are not valid for U.S. domestic or U.S originated international mail. However, a minor tear at the corner of the stamp does not render a stamp invalid.
I did not receive all my stamps and/or they were received damaged.
All stamps requested are inserted into the first pack of checks in an order. If all the stamps requested were not received or are damaged in some way, please contact a customer service representative at (800) 733-4443 (Monday through Friday from 7 a.m. to 8:00 p.m. CST, Service is closed on Saturday and Sunday).

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FraudArmor Check Protection

What is FraudArmor?
FraudArmor offers its customers Fully Managed Identity Fraud Recovery services which include: Lost Document and Lost Wallet Assistance; optional Internet Monitoring Services with activation; check replacement; and may advance funds for losses from your checking account, up to $25,000 (that will later be credited back to FraudArmor by the Financial Institution), based upon a fraudulent act that involves a check or checks from an eligible check order or any other type of identity theft. FraudArmor provides a certified Resolution Specialist to guide you in the management of the identity theft recovery process and assist with replacing critical documents that are lost, stolen, or destroyed (e.g. professional licenses, passports, birth certificates). In addition, FraudArmor provides an optional proactive Internet Monitoring with activation for up to 13 personal or business credentials to detect potential fraud occurring on high-risk internet sites such as black market, secret chat rooms, and underground forum sites. FraudArmor service is available for up to one year from the date your check order is shipped or until your use of the last check in your check order, whichever comes first.
What does "fully managed" mean?
Fully managed means that in addition to advising customers on the best procedures to help prevent fraud or to respond to a fraud event, a Resolution Specialist can also act on behalf of customers by obtaining an executed limited power of attorney form.
If you suspect you are the victim of identity fraud, you will be assigned to a professional Resolution Specialist. Your Resolution Specialist will:
  • Securely deliver, via overnight mail or electronically, the required documentation to begin the Fully Managed Recovery process.
  • Work under the authority of your Limited Power of Attorney to deal directly with the Financial Institution and/or 3 credit bureaus.
  • Perform research and fraud remediation on your behalf, as needed, until the fraud has been resolved.
  • Provide 12 months of regular follow-up and one-bureau credit monitoring once the recovery case is completed/closed.
Does FraudArmor apply to both personal and business?
Yes, FraudArmor works for both personal and business accounts.
What is the process to submit fraudulent activity?
Call 1-866-923-0452, 24 hours a day, 7 days a week to speak with a FraudArmor representative. A Resolution Specialist will be assigned to you and will be available Monday through Friday, 8:00 am to 8:00 pm Eastern Time.
Your Resolution Specialist will provide and help you complete the paperwork needed to begin your fraud remediation.
How can I learn more about FraudArmor?
Please go to www.Fraud-Armor.com for more information about the services and a complete list of terms and conditions.

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