Service After the Sale
Order Status
Changes & Cancellations
Returns & Refund
Order Free Catalogs
Contacting Us
Privacy

Issues with an order you received
Incorrect bank information
Routing, account number, check sequence number
Shipping

• Can I change or cancel my order online? We apologize, but we are unable to change or cancel an order online. Please call 1-800-733-4443 and speak with a representative for further assistance. Due to the efficiency of the Checks In The Mail printing process, you have 15 minutes from the time you place your order to change or cancel your order. Our business hours are Monday - Friday 8am - 8pm CST and Saturday - Sunday 8:30am - 5pm (closed between 12:30pm - 1pm) CST. Se habla Espanol.
• May I return an unopened box of checks for a refund or credit? Due to the personalization of your checks, we are unable to return these items to stock. If we have made an error on your checks, please email our customer service department via our Contact Us page and we will be glad to replace your order.

• Where can I get a copy of your catalog? Submit your request via our Catalog Request page and we'll mail you our full product catalog. Allow 3 weeks for delivery.
• How do I contact Checks In The Mail? Please go to our Contact Us page to contact our customer service department through e-mail or live chat.
  To reach us by telephone call 1-800-733-4443
  • Monday - Friday 7am - 10pm CST and
  • Saturday - Sunday 8:30am - 5pm (closed between 12:30pm - 1pm) CST
  Se habla Espanol.
  Checks In The Mail, Inc.
  P.O. Box 350060
  New Braunfels, TX 78135
• Where do I send my product design ideas? Contact us with your questions or comments through our
  Contact Us page, or mail to :
  Checks in the Mail, Inc.
  2435 Goodwin Lane
  New Braunfels, TX 78130
  We are always evaluating our product selection and appreciate your ideas. Don't send original artwork, if you'd like your materials returned, include a self-addressed stamped envelope with sufficient postage. We cannot guarantee return.
• How do I find out about job opportunities at Checks In The Mail? Please go to the Careers Page to view job postings, call our jobline at 1-830-609-6468 to check on job openings, or mail your resume to:
  Checks In The Mail, Inc.
  P.O. Box 350060
  New Braunfels, TX 78135

• How can I check on the status of my order? We offer online tracking via our Order Status page. Please note: Items may be shipped separately. Expect to receive accessory items in 3-4 weeks.
• How can I tell if the order I just placed was actually submitted? You should receive a confirmation sent to the e-mail address you provided within the next 24 hours. If you do not receive an e-mail confirmation, it is possible that the e-mail address was entered incorrectly or your order was not received. You may check the status of your order via our Order Status page. If you need further assistance, please e-mail our customer service department via our Contact Us page.
• I have only received part of my order. When will the rest of my order arrive? If you ordered Trackable, or a faster delivery option, the check packs will be delivered together, with any accessories arriving separately. Please note, if shipped with non-trackable mail, it is not uncommon for the check packs to become separated in the mailing process by as much as a week to ten business days.

• I just opened an account with my bank. What documentation do I need to order checks? You may place your order online as long as the information you provide matches what your bank has on file. Please have one of the temporary checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. We are only able to print checks for banks in the United States.
• Can I order over the Internet? Yes! First time customers and reorders with account changes can use the "Quick Submit" option during the order process as part of our fraud prevention measures. Reorders with no changes, other than check design, can be placed using Express Reorder by using your reorder slip provided in your last order with us. Enter the transit routing number, account number, start number and shipping zip code to easily place your check reorder. Orders with changes to personalization can be made by selecting your design, adding to cart, providing shipping information and payment method, updating your check personalization and submitting your order online. You can also fax your printed order form with copies of voided check and deposit slip to: 1-800-800-2432.
• Don't I have to order from my bank? You can order checks anywhere you choose. Our checks are convenient to order, meet all bank requirements, and are often priced dramatically lower.
• What payment options do I have? We accept the following major credit cards, VISA, MasterCard, AMEX and Discover. Or if placing your order by phone at
  1-800-733-4443, you have the additional option to auto-debit your checking account.
• How long does it take to receive my checks? After the order has been processed, you should receive your products within 12 business days. For faster Delivery Options, we also offer Trackable℠, Trackable Express Delivery, or Trackable Expedited Delivery to expedite your order.
• Why don't you print checks for foreign accounts? We don't print checks for foreign accounts due to differences in the way bank information is printed on the checks.
• What do I do if I don't have a voided check to send in with my order? Contact your bank and ask for a specification sheet which includes your transit routing number and your checking account number along with the correct format for the account.
• Where is my check order I've already placed? You may check the status of your order via our Order Status page.
• How can I pay for my order if I am out of checks? We accept the following major credit cards, VISA, MasterCard, AMEX and Discover. Or if placing your order by phone at
  1-800-733-4443, you have the additional option to auto-debit your checking account.
• How do I re-order checks online? Reorders with no changes, other than check design, can be placed using Express Reorder by using your reorder slip provided in your last order with us. Enter the transit routing number, account number, start number and shipping zip code to easily place your check reorder. Orders with changes to personalization can be made by selecting your design, adding to cart, providing shipping information and payment method, updating your check personalization and submitting your order online.
• Check Designer not working. First, you want to make sure that Javascript is enabled for your browser. Go to the Help Menu in your browser to find out the process for your particular browser version. We are constantly striving to make our ordering process easily accessible to everyone, however, due to the diverse nature of the internet, not all browsers are compatible with the systems used to operate our site. We apologize for any inconvenience this may cause. Please call 1-800-733-4443 if you are having problems during the ordering process and one of our Customer Service Specialists will be glad to take your order.
• If I choose the expedited delivery service, will my entire order be shipped this way?If you ordered Trackable℠, or a faster delivery option, the check packs will be delivered together, with any accessories arriving separately.
• Will you process my order if I don't include a deposit slip? Yes. When ordering online, you have the option to send a voided check or reorder slip from your current checks or you may enter the 'Quick Submit' information without sending the voided check or reorder slip.
• The checks I just received have different numbers on them than the voided check I submitted to you for an order. Are they okay to use? Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page.
• What should I do if I know there are changes occurring at my bank? Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.
• Customization Policy Checks In The Mail reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

• Where do I get the pricing I see in advertisements? Periodically you may see advertisements with special pricing for new customers. These offers are limited to orders placed through the mail, fax or by phone.When you place your order online you have the convenience of ordering 24 hours a day and the ability to preview your check order for accuracy.
• Why are Elite checks priced higher than your standard checks? Elite checks are priced higher for two main reasons. First, many of the checks in the Elite series use licensed images that require licensing fees, making them more expensive to produce. Second, some of the Elite checks feature special features such as embossed stock, which is more expensive than standard checks.

• Where can I see fonts and logos earlier? You can view our Fonts and the available Logos by clicking these links.
• Do you have any promotions that include free labels? Yes! American Bank Checks come with free labels. Nine labels per book of side-tear checks, 45 free labels in each pack. The shipping information you provide will be printed on the labels.
• Can I place Internet orders for just accessory items? Yes, we offer the convenience of ordering Address Labels,Checkbook Covers, Organizers, Personalized Stamps, and many other items online.
• How many lines of information are allowed on checks? For most check designs, we are able to print five lines, 35 characters each, in the upper left corner.
• Is it possible to print a five-digit check number on my checks? At this time we are not able to print a five-digit check number.
• Are the colors I see on the web site accurate? Due to the wide range of computer monitors and color displays, images of checks, labels, and other printed products on this web site are representational only. We have made every effort to represent the images as accurately as possible however, the actual color of the product you receive may be different.

• What if I want my checks shipped to a different address? As a matter of protecting your security, we cannot ship check orders to a different address than the one imprinted on the order. This is one of the ways Checks In The Mail ensures the security and protection of your personal and financial information.
• How safe is ordering from Checks In The Mail? Ordering from Checks In The Mail is extremely safe. Our checks have special security features including Chemically Sensitive Paper, Padlock Icon, Microprint Signature Line, and Checksafe Backer. These special security features help protect you from fraud, giving you peace of mind. Checks in the Mail became the only direct check company to offer a "Privacy Guarantee." The guarantee states to all customers, "Our commitment is never to sell, rent or share your personal information for other direct mail or telemarketing purposes." Checks in the Mail offers trackable delivery methods, with Trackable Express and Trackable Expedited shipping for complete visibility of your check order at all points during transit. Also, Checks in the Mail is a member of the Better Business Bureau Reliability Program.
  

Our online store protects your transactions with the highest levels of security.

Our servers use industry-standard Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator and Communicator (version 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (version 3.0 and above) browsers. SSL encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be intercepted as the information travels over the Internet between your browser and our site.

The VeriSign Secure Site service, is one of the most recognized symbols of trust on the Web, and offers our customers instant access to Checks In The Mail's security data. Verisign reports that it is virtually unheard of for someone's credit card info to be stolen via the Web and misused. And in the highly unlikely event that it is, the Fair Credit Billing Act protects e -shoppers against unauthorized use of credit information, limiting liability to only $50. (source: Verisign, Inc.)

If you have received the "Certificate Authority is Expired" message, visit Verisign.com to read their frequently asked questions and more about how to respond to the alert.
You may need to upgrade your web browser.

Verify Our Certificate!
Click the image below to view the certificate information provided at Verisign's website.

Test Our Secure Connection!
You can be sure that transactions are secured by looking for the following cues: - The URL in the browser window displays "https" at the beginning, instead of http.

In Netscape Communicator: The padlock in the lower left corner of the Navigator window will be closed instead of open. Netscape users can also follow these steps to see what level of encryption is protecting their transactions with your site: - Go to the Web site you want to check. - Click the Security button in the Navigator's toolbar. The Security Info dialog box indicates whether the Web site uses encryption. - If it does, click the Open Page Info button to display more information about the site's security features, including the type of encryption used.

In Internet Explorer: Microsoft Internet Explorer tells users when encryption is in use by displaying a padlock icon in the bar at the bottom of the IE window. With IE, users can find out a Web site's encryption level: - Go to the Web site you want to check. - Right-click on the Web site's page and select Properties. - Click the Certificates button. - In the Fields box, select "Encryption type." The Details box shows you the level of encryption (40-bit or 128-bit).